This page explains how Rakuna engages with Sub-processors. Rakuna has engaged with essential Sub-processors to deliver Rakuna's Services. Details of these providers are listed below.
1. Infrastructure Sub-processors:
Infrastructure Sub-processors support the delivery of Rakuna's SaaS and may access the Client data under the Data Processing Agreement (DPA).
Entity | Type of Service Provided | Location of Processing |
Amazon Web Service, Inc. | Database, Server | US |
Elastic Search | Full-Text Search Engine | US |
2. Feature Specific Sub-processors:
Some sub-processors are used by default, while others are only engaged when you opt-in for a specific feature. We will notify you before you enable a feature or integration that involves an opt-in sub-processor, as outlined in the table below.
Entity | Type of Service Provided | Type of Engagement | Location of Processing |
Intercom | Chat Support | Default | US |
Twillo Sendgrid | Email, Messaging Services | Default for Event Campus. Interview Scheduling and CRM | US |
Microsoft Azure | Calendar, Conference Integration | Opt-in | US |
Google LLC | Calendar, Emal, Conference Integration | Opt-in | US |
Greenhouse | ATS Integration | Opt-in | Clients' preferred location |
ICIMS | ATS Integration | Opt-in | Clients' preferred location |
Lever | ATS Integration | Opt-in | Clients' preferred location |
SuccessFactors | ATS Integration | Opt-in | Clients' preferred location |
Workday | ATS Integration | Opt-in | Clients' preferred location |
3. Rakuna Affiliate Sub-processors:
Entity | Type of Service Provided | Location of Processing |
Rakuna Vietnam | Software Development and Customer Support | Vietnam |
4. Updating Sub-processors:
Rakuna will update this page to add or remove sub-processors to enhance service delivery. You will be notified via email at least 30 days before any changes. The page will also be updated once the changes are implemented.