Event Credit Refund Policy is applicable to Clients on the Per-event Pricing Plan only. In most cases, published event credits are non-refundable - however, exceptions apply when an event is cancelled for reasons outside your control before any candidate interaction data has been recorded.
When a refund is possible
The hosting institution or venue cancels the event (e.g., due to weather, facility closure, or scheduling conflict)
No candidate interactions (snapshots, manual entries, or registrations) have been recorded for the event
When a refund is NOT possible
The event has already taken place and has interaction data recorded
You choose to cancel the event for internal/planning reasons unrelated to the host institution
How to request a credit refund
Email support_team@rakuna.co and include, in this order:
The event name
The date the event was published
The reason for cancellation
We will review your request and follow up with you.