Sometimes, team members sign up directly at www.rakuna.co instead of accepting an invitation from their organization’s admin. This creates a separate, duplicate organization account that is not connected to their company's existing Rakuna workspace - meaning that these team members will not see your events, prospects, or shared data.
How to add teammates the right way
Go to Settings > Team Directory.
Click Invite New User and enter your teammate’s work email.
Ask your teammate to wait for the invitation email and click Accept Invitation rather than signing up independently.
If a duplicate account has already been created
Contact Rakuna Support at support@rakuna.co with the teammate’s email address. We will deactivate the duplicate account so you can re-invite him/her properly into your organization. This process typically preserves his/her login credentials but resets his/her organizational access - your teammate should expect a new invitation email after the duplicate is removed.