If you have added a new team member to your Team Directory but he/she reported not receiving an email invitation, please go through this checklist below before contacting Rakuna Support.
Step 1: Confirm the invite was actually sent
Go to Settings > Team Directory and check the teammate’s status. If it shows Active, the invite was sent successfully from Rakuna’s side.
Step 2: Request your teammate to check spam/junk folders
Invitation emails are sent from no-reply@secure.rakuna.co. Some corporate spam filters flag automated emails from new senders.
Step 3: Check for corporate email/firewall blocking
Larger organizations sometimes block automated third-party emails at the network or firewall level. If your teammate’s IT department confirms the email never arrived (not even in spam), please request your IT team to allowlist the domain rakuna.co, or contact us at support@rakuna.co so we can help coordinate with your IT team.
While waiting for your IT department to add domain rakuna.co to your company’s whitelist, please email support@rakuna.co with the list of emails and user roles you need to add to your Team Directory so our team can support sending manual invitations.